Return Policy

Warranty

• Filament and Resin: If your filament spool is defective (due to a manufacturing error), please contact Filaments.ca within 30 days of delivery. We'll gladly send you a replacement at no charge.  Note that incompatibility with your printer is not considered a defect.
  
  

• Printers, Accessories, and Other Products: For any issues with printers, accessories, or other products, please contact Filaments.ca within 14 days of delivery. We will arrange a replacement or return as needed.  This does not replace any manufacturer warranty provided with the product.  Items sold as-is or final sale are not covered by this policy.
  
  

Returns

We accept returns of unopened and unused items within 30 days of delivery. This applies to filament, printers, accessories, and other products. Customers are responsible for return shipping costs and a 17.5% restocking fee.  Unfortunately we are not equipped to process returns at our physical store.

How to Initiate a Warranty or Return Request:

1. Contact our customer service team to notify us of your return.

2. Ship the item to the address provided by our customer service team.

3. Once we receive and inspect the returned item, we will process your refund. Please allow up to 14 business days for the refund to appear in your account.

Non-Refundable Items:

• Opened or used products are non-refundable, except in cases of confirmed manufacturing defects.

• Products marked as "final sale" are not eligible for warranty or returns.

Customer Support

For any questions or assistance, please contact our customer service team. We're happy to help!

Thank you for your business!