Shipping

Shipping in Canada:

We ship Canada wide. We use numerous providers for our shipments. Large shipments, 50kg or more may be shipped by freight. Shipping costs are automatically calculated by the carrier during the checkout process. Any additional shipping charges incurred as a result of incorrect or incomplete address information as well as delivery refusal will be at the customer's expense.

All orders are shipped "Signature not required" unless otherwise requested (additional charges may apply).

All orders are shipped directly from our Kitchener, Ontario warehouse.

Local Pickup:

InkSmith offers local pickup from our location in Kitchener, Ontario. To take advantage of local pickup, choose 'local pickup' as the shipping method at checkout. 

Please view our Local Pickup page for details. 

Tracking Numbers:

As soon as your order is fulfilled, you will receive an email confirmation including your tracking number. Some shipping options such as envelopes or local deliveries may not have a tracking number.

Failed Deliveries:

Please note that in case of a refused delivery or if a shipment fails to be delivered to you because no one is home or available to receive the package, the courier WILL send the package back to us at OUR expense. When this happens, we will try to contact you and make further arrangements. These additional shipping charges incurred as well as charges to re-ship the package, will be forwarded to you, the customer. Therefore, please ensure that someone is always available to receive the package or pick it up from your local post office/courier facility before the courier ships it back to us.

Processing Time:

We strive to ship out orders as soon as same day for all orders placed by 2pm EST. Although depending on order specifications, it can take between 24 to 48 hours. Unexpected issues may further delay this process and will be communicated accordingly.